Privacy policy
Last updated: August 29, 2026
Kaleidoscope Scent Index LLC, doing business as Kaleidoscope Scent Index (“Kaleidoscope Scent Index,” “KSI,” “we,” “us,” or “our”), operates this website and online store.
Kaleidoscope Scent Index is an independent fragrance retailer and fragrance media platform based in Bentonville, Arkansas. Our store offers products that may include full-size fragrances, manufacturer tester bottles, independently prepared fragrance samples and discovery sets, and products sourced or fulfilled by independent retail partners.
Our online store is powered by Shopify, which enables us to provide our website, checkout, customer accounts, products, and related services (collectively, the “Services”).
This Privacy Policy describes how we collect, use, disclose, store, and otherwise process your personal information when you visit our website, use our Services, make a purchase, create an account, communicate with us, or otherwise interact with Kaleidoscope Scent Index.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services and where you reside, we may collect or process the following categories of personal information:
Contact Information: Your name, billing address, shipping address, email address, and telephone number.
Order and Transaction Information: Products you view, place in your cart, purchase, or otherwise interact with; order history; payment status; shipping information; and other transaction details.
Payment Information: Information necessary to process your payment, which may include payment-card and financial-account information. Payments are processed through Shopify and applicable payment providers, and we generally do not directly store complete payment-card information.
Account Information: Your username, password, preferences, settings, saved information, and other information associated with your customer account.
Communications: Information you provide when contacting customer service, submitting a form, communicating with us about an order, or otherwise contacting Kaleidoscope Scent Index.
Device and Technical Information: Information about your device, browser, internet connection, IP address, and other identifiers.
Website Usage Information: Information regarding how and when you access, browse, search, and interact with our website and Services.
Marketing Information: Your marketing preferences and information regarding your interactions with our marketing communications and advertisements.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
- Automatically when you visit or interact with our website through cookies, pixels, analytics technologies, and similar technologies.
- From Shopify and other service providers that help operate our store.
- From shipping, fulfillment, payment, marketing, analytics, and customer-service providers.
- From business partners and other third parties where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Provide and Fulfill Our Services
We use personal information to process payments, confirm purchases, fulfill orders, arrange shipping, provide tracking information, maintain customer accounts, communicate about orders, and otherwise provide the products and Services you request.
Where applicable under our store policies, we may also use personal information to investigate and resolve damaged, defective, leaking, missing, or incorrect-order claims and to process refunds or other resolutions when appropriate.
Provide Customer Service
We use personal information to respond to questions, provide customer support, investigate order issues, and maintain our relationship with customers.
Improve Our Store
We may use information about how customers interact with our website and products to improve our website, merchandise selection, customer experience, content, and Services.
Marketing and Advertising
Subject to applicable law and your preferences, we may use personal information to send marketing or promotional communications and to provide or measure advertisements for our products and Services.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Security and Fraud Prevention
We may use personal information to authenticate accounts, protect transactions, detect and prevent fraudulent or malicious activity, protect our customers, and maintain the security of our website and Services.
Legal and Regulatory Purposes
We may use personal information when necessary to comply with applicable laws, regulations, legal processes, government requests, contractual obligations, or to establish, exercise, or defend legal rights.
SHOPIFY AND OUR ONLINE STORE
Our online store is hosted and powered by Shopify.
Shopify collects and processes personal information about your access to and use of our store to provide and improve Shopify's services and the functionality we use to operate Kaleidoscope Scent Index.
Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.
We may use Shopify features that use information from your interactions with our store, Shopify, and other merchants to improve services, prevent fraud, provide analytics, and support advertising or marketing features.
For additional information about Shopify's processing of personal information and the privacy rights available to you, please review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
ORDER FULFILLMENT PARTNERS
Kaleidoscope Scent Index fulfills products from our own inventory and may also offer select products that are fulfilled by independent retail or fulfillment partners, including suppliers connected to our store through Shopify Collective.
When a fulfillment partner is responsible for fulfilling all or part of your order, we may provide that partner with information reasonably necessary to complete the transaction.
This information may include:
- Your name
- Shipping address
- Email address or telephone number when necessary for delivery
- Products ordered
- Order information
- Shipping method
- Other information reasonably necessary to fulfill and deliver your purchase
Fulfillment partners receive personal information for purposes associated with processing, fulfilling, and delivering applicable orders.
An order containing products from different fulfillment locations may be shipped in separate packages.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These parties may include:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment partners
- Shopify Collective suppliers
- Customer-service providers
- Information-technology providers
- Cloud-storage providers
- Analytics providers
- Marketing and advertising providers
- Fraud-prevention and security providers
- Professional advisers
- Government agencies or other parties when required by law
We may also disclose information when you direct or consent to the disclosure, when necessary to complete a transaction you requested, or in connection with a corporate transaction such as a merger, acquisition, financing, reorganization, or sale of assets.
We do not disclose personal information to third parties for purposes unrelated to legitimate business operations except as disclosed in this Privacy Policy or with your consent.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how customers interact with our Services, provide analytics, prevent fraud, and support marketing and advertising.
Depending on where you reside, you may have the ability to control certain cookies and data-processing activities through the privacy controls available on our website.
Your browser may also allow you to block or delete certain cookies. Blocking some cookies may affect the functionality of portions of our website.
TARGETED ADVERTISING AND DATA-SHARING CHOICES
Depending on where you reside, applicable privacy laws may provide the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.
Where required, Kaleidoscope Scent Index provides mechanisms through Shopify's customer privacy tools that allow eligible customers to exercise these choices.
If you visit our website with a recognized Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request where required by applicable law.
THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, social-media platforms, payment services, or other online services operated by third parties.
Kaleidoscope Scent Index does not control the privacy or security practices of those third parties. If you visit a third-party website or service, you should review that party's privacy policy and terms.
The inclusion of a link to a third-party website does not necessarily constitute an endorsement, sponsorship, or affiliation.
CHILDREN'S PRIVACY
Our Services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children under the age at which they may legally provide such information without parental consent in their jurisdiction.
If you believe a child has provided personal information to us improperly, please contact us so we can take appropriate action.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other account-access information with unauthorized persons.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our Services and operate our business, including to:
- Fulfill orders
- Maintain customer accounts
- Provide customer service
- Maintain transaction and tax records
- Prevent fraud
- Resolve disputes
- Enforce agreements and policies
- Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
YOUR PRIVACY RIGHTS
Depending on where you reside, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Obtain a copy of certain personal information.
- Opt out of certain targeted advertising or data-sharing activities.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions regarding a privacy request where provided by applicable law.
These rights are not absolute and may be subject to exceptions or limitations under applicable law.
We may need to verify your identity before processing a privacy request.
You may exercise applicable privacy rights using the privacy controls provided through our website or by contacting us using the information below.
We will not discriminate against you for exercising a privacy right available to you under applicable law.
MARKETING COMMUNICATIONS
If you receive promotional emails from Kaleidoscope Scent Index, you may unsubscribe at any time using the unsubscribe link provided in the message.
Even if you unsubscribe from promotional communications, we may continue to send non-promotional communications related to your account, purchases, shipments, customer-service requests, or other transactions.
INTERNATIONAL DATA TRANSFERS
Our service providers, including Shopify, may process or store personal information in countries other than the country in which you reside.
Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally.
ALL-SALES-FINAL POLICY AND PRIVACY
Kaleidoscope Scent Index maintains an all-sales-final policy, as described in our Refund Policy.
Our privacy practices are separate from our return policy. We may nevertheless process personal information when necessary to investigate or resolve claims involving damaged, defective, leaking, missing, or incorrect merchandise and to provide a remedy when appropriate under our store policies.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, Shopify functionality, or other operational considerations.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide additional notice when required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact:
Kaleidoscope Scent Index LLC
d/b/a Kaleidoscope Scent Index
208 N Walton Blvd, STE 10
Bentonville, AR 72712
United States
Email: eric@kaleidoscopescentindex.com
Phone: 501-743-1461